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Return & refund

What is Zrtchk's Return and Exchange Policy? How does it work?

Zrtchk's returns and exchange policy gives you an option to return or exchange items purchased on our site for any reason within the specified return/exchange period (check product details page for the same).

We ask that you don't use the product and preserve its original condition, tags, and packaging.

You have the responsibility to check whether there is any defect in the product upon receipt. If the product is damaged, you have the right to refuse.

We will not refuse return for the reason that you have opened the package, but you should comply with the return criteria described below, including retaining and returning the opened packaging.

All the money will be refunded to the original path.

Upon receipt of your application and required information for returning of product, it will take 7 days to process the refund.

Online promotion and discounts apply to and are included in all eligible products purchased. If you return part of the products, you will lose some of the amount of the rebate.

If you need to return the gift, please contact our online customer service.

Products purchased at any retail store shall be returned at the retail outlet where the items are sold.

If you need help with returning products, please contact our online customer service.

The process of returning and exchanging goods:
    1. You need to fill in the application of returning and exchanging goods according to the requirements of the website.
    2. Our customer service will review your application and contact you.
    3. After the application has been approved, you need to return the goods as required.
    4. After receiving the goods you returned, we will make a refund according to the actual situation or deliver the goods again.